Farouk Bhimji

This site: a synced CV and audio career narration, plus a conversational AI agent I built that answers questions about my work and books a call.

• AI career agent on Claude Sonnet: a tool loop (web search, lead capture, live Google Calendar booking) with an LLM supervisor reviewing every reply, and rate-limit and input guardrails in front.
• Audio narration synced to the CV: each line highlights and auto-scrolls as the story plays, with hand-drawn pen-stroke emphasis via an SVG turbulence filter.
• Stack: Astro 5 + React islands, serverless agent endpoint, Upstash rate-limiting, Resend, Vercel.

An AI personal trainer that builds your weekly programme, tracks every workout, and explains your performance data in plain English.

• Built solo on Claude Sonnet 4.6: streaming AI generation, AI insights, WHOOP / FatSecret / Withings integrations.
• Stack: React + TypeScript + Supabase Edge Functions, Recharts, Sentry, Vitest.
• Shipped 85K LoC, 611 commits in 7 weeks.

• Indicator Cockpit · a 50-indicator analytical suite (crypto, equities, indices) built in Pine Script v6, then ported to Python and exposed as an MCP server so Claude reads all 50 at once and writes one cross-indicator synthesis.
• 40th Birthday Surprise Site↗︎ · full-stack interactive milestone-birthday tribute platform; React + Express + Drizzle + AWS S3; 24K LoC, 205 commits.
• Algarve 2026 · interactive trip-planning microsite; React + Vite + Leaflet + Framer Motion.
• Chrome Extensions · Claude Sidebar (multi-tab AI assistant with streaming, page-context, prompt templates); Full-Page Screenshot (PNG/PDF export); PDF Splitter (in-browser).

• Crypto / macro: Broken Money (Lyn Alden), Blockchain, Crypto and DeFi (Marco Di Maggio), The Basics of Bitcoins and Blockchains (Antony Lewis).
• Leadership: Multipliers (Liz Wiseman), Effortless and Essentialism (Greg McKeown).

• Led 4 CSMs across UKI; partnered with Professional Services and Support to unblock implementation and product issues, stabilising churn.
• Drove cross-functional initiative across 4 teams to migrate Customer Success off Gainsight onto Salesforce; owned planning, scope, and stakeholder buy-in, capturing at-risk knowledge from departing staff and building a case for a dedicated-admin hire.

• Customers: Owned 4 named accounts: Unilever, AstraZeneca, CSL, Co-op Bank; ~$12–18M ARR.
• Commercial: Closed the Unilever Signature Success (premium support) deal by reshaping the pitch around Unilever’s own outcomes (productivity, cost reduction), not the product.
• Adoption: Spearheaded platform-consolidation positioning at Unilever, mapping MuleSoft capability across their full integration estate and modelling the reuse savings.
• Customer Health: Achieved 4.7/5 CSAT; delivered 122% of target engagements.
• Awards: Won FY24 UKI Influential Leader; shortlisted for UKI Senior Manager RVP role (final round).
• Initiative: Built MuleSoft GPT Engagement Workbooks (genAI before mainstream adoption): guided prompt templates from recurring engagement questions, cutting 10-15 hours of research per engagement; expanded mentoring to AEs (7 mentees in total).

• Customers: Managed 8 accounts: Unilever, Diageo, BAT, Ted Baker, CSL, Astellas, Arm, AVEVA; ~$10–15M ARR.
• Commercial: Delivered £8.56M renewals at 112% of target; secured the 5-year Arm renewal by driving adoption through early-access product; multi-year renewals with Astellas, AVEVA, Ted Baker, Diageo, BAT.
• Adoption: Drove 54% portfolio-wide platform-capacity (vCore) adoption increase.
• Customer Health: Maintained 4.7/5 CSAT.
• Awards: Earned UKI CSM of Q2; first MuleSoft UKI CSM to reach Ranger.
• Initiative: Authored MuleSoft SM Engagement Model: Admin Checklist (published globally); produced Unilever evangelism video from a 20-frame storyboard (12,000 interfaces, 20 million messages), used in internal Unilever marketing globally; took on 3 CSM mentees across EMEA.

• Customers: Owned 14 accounts covering CPG, Retail, Pharma and Manufacturing; ~$15.3M ARR.
• Commercial: Drove $3.68M expansion at 130% of target; renewals 111% of target.
• Adoption: Transformed CSL platform adoption: pre-prod cores 32% → 95%, prod cores 8% → 96% in 9 months (previously stalled), by replacing a workshop-heavy plan with a lean adoption plan built with their CIO and lead architect.
• Customer Health: Lifted 11 of 14 customers from at-risk to healthy in a 6-month window; NPS 53.
• Awards: Secured Q3 Cross-Functional Teaming Award.
• Initiative: Co-created Account 360 (A360), merging the AE account plan and CSM success plan into one document and piloting it at zero extra work to AEs; rolled out globally in FY23. Took first CSM mentee.

• Customers: Owned approx. 30 accounts covering Retail, CPG, Manufacturing, Pharma, Financial Services and Media; ~$6–7M ARR.
• Commercial: Closed $5.46M expansion at 218% of target, expansion surfacing from outcomes-first success plans and internal account-team dry-runs: Dyson (pre + prod Enterprise License Agreement, ELA), Currys (pre-prod ELA), Finastra and Mulberry mid-cycle expansions; renewals 110% of target.
• Adoption: Carried Dyson’s emergency direct-to-consumer launch through COVID, winning the internal case to gift ~3x platform capacity; it stuck in production and converted into a major ELA and EMEA’s first top-tier (Titanium) support deal.
• Customer Health: Moved most customers from at-risk to healthy; NPS 53.
• Awards: Won EMEA CSM of the Year; UKI CSM of Q3.
• Initiative: Created Teaming for Success 2.0; evolved into Account 360 (A360) template the following year.

• Managed approx. 60 accounts; $1.07M expansion (41%); renewals 103%; 8.6/10 (NPS); UKI CSM of Q2.

• Owned approx. 80 accounts; $1.74M expansion (83%); renewals 104%; NPS 38; recruited customer advocates to speak at MuleSoft CONNECT; peer-voted “Most likely to volunteer outside of role”.

• Managed approx. 120 accounts; $570K expansion (79%); renewals 110% via a renewal-led three-bucket prioritisation system, recycling accounts as renewals closed early; NPS 25; MuleSoft CONNECT Expert Speaker: “Partner for Customer Success”.

• Customers: Grew to 13,000 paying subscribers; top-four UK casting SaaS.
• Traction: Grew audition postings from 150 → 250 per month through key-account selling to casting directors and agencies.
• Build: Built and led a five-engineer team (onshore and offshore) shipping the core platform built on Magento on time.
• Retention: Reduced post-trial churn 10% via tech-touch lifecycle programme integrating Sailthru, Mailchimp, Mandrill and PayPal.
• Community: Built community of 16,000+ Facebook followers and 23,000+ Twitter followers (organic, earned).
• Influence: Catalysed Equity’s #LowPayNoPay industry pay-protection campaign.

• Oversaw all marketing activities for 2-country charity running global-citizenship programmes (UK and Ghana); drove campaign ideation aligned to strategic and granular goals.

• Designed 12–24 month technology development plan deepening alignment between operations and available technology; delivered platform/server upgrades improving performance, UI/UX and engagement.

• Justin Timberlake; Whitney Houston; Jay Sean; Leona Lewis; Black Eyed Peas; The XX; Alexandra Burke.
• The X Factor; Brit Awards; Britain’s Next Top Model; Victoria’s Secret Fashion Show; Got to Dance.

• Taught weekly open dance classes at Danceworks, London.
• Taught workshops at Pineapple Studios, London.
• Delivered international workshops across 7 cities: Dublin, Glasgow, Copenhagen, Mumbai, Riga, New York, Utah.