Farouk Bhimji

This site: a synced CV and audio career narration, plus a conversational AI agent I built that answers questions about my work and books a call.

• AI career agent on Claude Sonnet: a tool loop (web search, lead capture, live Google Calendar booking) with an LLM supervisor reviewing every reply, and rate-limit and input guardrails in front.
• Audio narration synced to the CV: each line highlights and auto-scrolls as the story plays, with hand-drawn pen-stroke emphasis via an SVG turbulence filter.
• Stack: Astro 5 + React islands, serverless agent endpoint, Upstash rate-limiting, Resend, Vercel.

An AI personal trainer that builds your weekly programme, tracks every workout, and explains your performance data in plain English.

• Built solo on Claude Sonnet 4.6: streaming AI generation, AI insights, WHOOP / FatSecret / Withings integrations.
• Stack: React + TypeScript + Supabase Edge Functions, Recharts, Sentry, Vitest.
• Shipped 78K LoC, 598 commits in 7 weeks.

• Indicator Cockpit · a market-analysis tool that tracks 50 indicators across crypto, equities and indices, with Claude reading all 50 and writing one plain-English summary (Python, MCP server).
• 40th Birthday Surprise Site↗︎ · full-stack interactive milestone-birthday tribute platform; React + Express + Drizzle + AWS S3; 30K LoC, 296 commits.
• Algarve 2026 · interactive trip-planning microsite; React + Vite + Leaflet + Framer Motion.
• Chrome Extensions · Claude Sidebar (multi-tab AI assistant with streaming, page-context, prompt templates); Full-Page Screenshot (PNG/PDF export); PDF Splitter (in-browser).

• Crypto / macro: Broken Money (Lyn Alden), Blockchain, Crypto and DeFi (Marco Di Maggio), The Basics of Bitcoins and Blockchains (Antony Lewis).
• Leadership: Multipliers (Liz Wiseman), Effortless and Essentialism (Greg McKeown).

• Led 4 CSMs across UKI; partnered with Professional Services and Support to unblock implementation and product issues, stabilising churn.
• Drove cross-functional initiative across 4 teams to migrate Customer Success off Gainsight onto Salesforce; owned planning, scope, and stakeholder buy-in, capturing at-risk knowledge from departing staff and building a case for a dedicated-admin hire.

• Customers: Owned 4 named accounts: Unilever, AstraZeneca, CSL, Co-op Bank; ~$12–18M ARR.
• Commercial: Closed the Unilever Signature Success (premium support) deal by reshaping the pitch around Unilever’s own outcomes (productivity, cost reduction), not the product.
• Adoption: Spearheaded platform-consolidation positioning at Unilever, mapping MuleSoft capability across their full integration estate and modelling the reuse savings.
• Customer Health: Achieved 4.7/5 CSAT; delivered 122% of target engagements.
• Awards: Won FY24 UKI Influential Leader; shortlisted for UKI Senior Manager RVP role (final round).
• Initiative: Built MuleSoft GPT Engagement Workbooks (genAI before mainstream adoption): guided prompt templates from recurring engagement questions, cutting 10-15 hours of research per engagement; expanded mentoring to AEs (7 mentees in total).

• Customers: Managed 8 accounts: Unilever, Diageo, BAT, Ted Baker, CSL, Astellas, Arm, AVEVA; ~$10–15M ARR.
• Commercial: Delivered £8.56M renewals at 112% of target; secured the 5-year Arm renewal by driving adoption through early-access product; multi-year renewals with Astellas, AVEVA, Ted Baker, Diageo, BAT.
• Adoption: Drove 54% portfolio-wide platform-capacity (vCore) adoption increase.
• Customer Health: Maintained 4.7/5 CSAT.
• Awards: Earned UKI CSM of Q2; first MuleSoft UKI CSM to reach Ranger.
• Initiative: Authored MuleSoft SM Engagement Model: Admin Checklist (published globally); produced Unilever evangelism video from a 20-frame storyboard (12,000 interfaces, 20 million messages), used in internal Unilever marketing globally; took on 3 CSM mentees across EMEA.

• Customers: Owned 14 accounts covering CPG, Retail, Pharma and Manufacturing; ~$15.3M ARR.
• Commercial: Drove $3.68M expansion at 130% of target; renewals 111% of target.
• Adoption: Transformed CSL platform adoption in 9 months: production cores 8% → 96% (pre-prod 32% → 95%) on a previously stalled customer, by replacing a workshop-heavy plan with a lean adoption plan built with their integration lead.
• Customer Health: Lifted 11 of 14 customers from at-risk to healthy in a 6-month window; NPS 53.
• Awards: Secured Q3 Cross-Functional Teaming Award.
• Initiative: Co-created Account 360 (A360), merging the AE account plan and CSM success plan into one document and piloting it at zero extra work to AEs; rolled out globally in FY23. Took first CSM mentee.

• Customers: Owned approx. 30 accounts covering Retail, CPG, Manufacturing, Pharma, Financial Services and Media; ~$6–7M ARR.
• Commercial: Closed $5.46M expansion at 218% of target, expansion surfacing from outcomes-first success plans and internal account-team dry-runs: Dyson (pre + prod Enterprise License Agreement, ELA), Currys (pre-prod ELA), Finastra and Mulberry mid-cycle expansions; renewals 110% of target.
• Adoption: Carried Dyson’s emergency direct-to-consumer launch through COVID, winning the internal case to gift ~3x platform capacity; it stuck in production and converted into a major ELA and EMEA’s first top-tier (Titanium) support deal.
• Customer Health: Moved most customers from at-risk to healthy; NPS 53.
• Awards: Won EMEA CSM of the Year; UKI CSM of Q3.
• Initiative: Created Teaming for Success 2.0; evolved into Account 360 (A360) template the following year.

• Managed approx. 60 accounts; $1.07M expansion (41%); renewals 103%; 8.6/10 (NPS); UKI CSM of Q2.

• Owned approx. 80 accounts; $1.74M expansion (83%); renewals 104%; NPS 38; recruited customer advocates to speak at MuleSoft CONNECT; peer-voted “Most likely to volunteer outside of role”.

• Delivered renewals at 110% across approx. 120 accounts via a renewal-led three-bucket prioritisation system, recycling accounts as renewals closed early; $570K expansion (79%); MuleSoft CONNECT Expert Speaker: “Partner for Customer Success”.

• Customers: Grew to 13,000 paying subscribers; top-four UK casting SaaS.
• Traction: Grew audition postings from 150 → 250 per month through key-account selling to casting directors and agencies.
• Build: Built and led a five-engineer team (onshore and offshore) shipping the core platform built on Magento on time.
• Retention: Reduced post-trial churn 10% via tech-touch lifecycle programme integrating Sailthru, Mailchimp, Mandrill and PayPal.
• Community: Built community of 16,000+ Facebook followers and 23,000+ Twitter followers (organic, earned).
• Influence: Catalysed Equity’s #LowPayNoPay industry pay-protection campaign.

• Oversaw all marketing activities for 2-country charity running global-citizenship programmes (UK and Ghana); drove campaign ideation aligned to strategic and granular goals.

• Designed 12–24 month technology development plan deepening alignment between operations and available technology; delivered platform/server upgrades improving performance, UI/UX and engagement.

• Justin Timberlake; Whitney Houston; Jay Sean; Leona Lewis; Black Eyed Peas; The XX; Alexandra Burke.
• The X Factor; Brit Awards; Britain’s Next Top Model; Victoria’s Secret Fashion Show; Got to Dance.

• Taught weekly open dance classes at Danceworks, London.
• Taught workshops at Pineapple Studios, London.
• Delivered international workshops across 7 cities: Dublin, Glasgow, Copenhagen, Mumbai, Riga, New York, Utah.