What they say.

“Product and support is outstanding. The account team are doing a great job of ensuring we get the best value we are making out of our investment in MuleSoft.”

“Superb product and fantastic team supporting.”

“Very happy with the MuleSoft team. Like the fact that you can clearly see they want us to be successful in our Mule implementation.”

“Farouk has a natural gravitas and his behaviour is such that peers, juniors, but also the CS leadership team often turn to Farouk to hear his view. To test ideas and completeness — “what are we missing”. To get the honest view, not just the politically correct one.”

“My team is very lucky to work with Farouk — among a strong CS team he is the standout senior player who, while straight talking with my AEs, is a great collaborative and hard working team-member who genuinely has the customer’s best interests and success at heart.”

“Farouk is incredible at assessing a situation and understanding whether there are invisible factors causing the current outcome. He can then easily determine whether the correct option is to push or to allow the people some leeway to achieve the best possible outcome for the customer or account team.”

“Farouk has the unique ability to build credibility with a customer in a matter of minutes. He led the Signature Success positioning at Unilever which we successfully closed. Feedback from Unilever has been exceptional, highlighting the outstanding work and significant positive impact he has had over 18 months — instrumental to the success of the Q3 renewal and add-on deal.”

“You bridge the gap tremendously well between what’s happening on the ground — be it with PS, partners, or the customer team — and tie it back to a customer’s strategic goals on a consistent basis. The ongoing cadence you establish means you’re the “glue” across all teams, and we need that without fail.”

“I’ve seen his ability to engage in broad strategic account planning by adding a degree of clarity and laser focus in highly ambiguous circumstances. Combined with a growth mindset that pushes boundaries to have bold, candid conversations that challenge and drive progress, he gets transformational outcomes that clients respect.”

“Like a personal trainer he pushes both customers and the account team to work towards peak performance. He is radically candid in his assessment of where we are — and the key to radical candour is challenging with empathy.”

“Farouk’s hands-on coaching has allowed me to turn around several accounts and build strategic relationships. His holistic thinking and structured frameworks around customer success have helped me to quickly build clear accountability and alignment in my account teams, and has made me a better AE.”

“Farouk is an incredible mentor and has been pivotal in my journey to date with Customer Success. He sets aside 45 minutes every week to support me and provides incredibly useful tips and strategic guidance with my accounts. Always compassionate, incredibly knowledgeable, a fantastic team player, and an all-around good human.”